At Oakhaven, we curate products known for their quality, innovation, and durability. We partner with reputable brands that stand behind their craftsmanship. This policy outlines general information regarding product warranties for items purchased through Oakhaven.

Understanding warranty coverage is essential for protecting your investment. Please read this policy in conjunction with the specific warranty documentation provided by the manufacturer for each product you purchase.

1. Manufacturer Warranties: The Primary Coverage

Source of Warranty: The vast majority of products sold by Oakhaven, particularly electronics, furniture, massage chairs, and specialized equipment (e.g., WorkPods, bHaptics gear, BOBOVR accessories), come with a manufacturer's warranty. This warranty is offered directly by the brand that produced the item (e.g., Osaki, Autonomous, bHaptics, BOBOVR).

Coverage Details: The terms, conditions, duration, coverage specifics, limitations, and exclusions of the warranty are determined solely by the manufacturer. These details are typically found in the product manual, on the manufacturer's website, or on warranty cards included with the product.

Oakhaven's Role: Oakhaven acts as a retailer and facilitator for warranty claims. We are here to assist you in understanding the process and connecting you with the manufacturer when necessary, but we do not typically provide a separate Oakhaven warranty on top of the manufacturer's coverage, unless explicitly stated otherwise for a specific product or promotion.

2. Warranty Periods

Variability: Warranty periods vary significantly depending on the product type and manufacturer. Examples mentioned in source materials include:

Osaki Massage Chairs/Wellness: Often range from 1 to 5 years (check specific model).

Autonomous Desks/Chairs: May have split warranties (e.g., 10 years frame, 2 years top for SmartDesk 5; 2 years for ErgoChairs/ErgoStool).

bHaptics Products: Typically 1 year.

BOBOVR Accessories: Often 18 months.

WorkPods: Structure may have 1-3 year warranty (verify specific model); included furniture/solar components have their own warranties.

Finding Specifics: Always refer to the product page on the Oakhaven website and the manufacturer's documentation included with your product for the precise warranty duration applicable to your purchase. The warranty period generally begins from the date of delivery.

3. What Warranties Typically Cover

Manufacturer warranties generally cover defects in materials and workmanship under normal use conditions during the specified warranty period. This typically includes issues such as:

Failure of electronic components (motors, controllers, sensors).

Structural defects in frames or mechanisms.

Malfunctions not caused by external factors.

4. What Warranties Typically DO NOT Cover

Warranties generally exclude coverage for issues arising from:

Normal Wear and Tear: Gradual deterioration from regular use (e.g., fabric fading/pilling, minor scratches on surfaces, foam compression over time).

Accidental Damage: Drops, spills, impacts, collisions, power surges, environmental damage (e.g., water damage, extreme temperatures not within operating range).

Misuse or Abuse: Using the product in a manner inconsistent with its intended purpose or instructions (e.g., exceeding weight limits, improper cleaning methods).

Improper Assembly or Installation: Damage caused by incorrect assembly (unless performed by authorized technicians).

Unauthorized Modifications or Repairs: Tampering with the product or repairs performed by non-authorized personnel.

Consumable Parts: Items expected to be replaced periodically (e.g., potentially batteries after their expected lifespan, filters if applicable), unless defective upon arrival.

Cosmetic Damage: Minor imperfections that do not affect the product's functionality (e.g., slight variations in color/texture, minor blemishes on non-critical surfaces).

Shipping Damage: Damage incurred during initial transit (this should be addressed via our Shipping Information policy and damage claim process upon delivery).

5. How to Make a Warranty Claim

Identify the Issue: Clearly determine the nature of the problem and confirm it appears to be a defect covered under the manufacturer's warranty terms (refer to product manual/manufacturer website).

Gather Information: Have your Oakhaven order number, product serial number (if applicable), date of purchase, and a detailed description of the issue ready. Photos or videos demonstrating the problem are often required and highly recommended.

Contact Oakhaven Customer Support FIRST: Reach out to Oakhaven Customer Support via email. Explain the issue and provide the gathered information.

Facilitation: Our team will review your claim information. Depending on the product and manufacturer policy, we will either:

Initiate the claim process directly with the manufacturer on your behalf.

Provide you with the necessary contact information and instructions to file the claim directly with the manufacturer's warranty department.

Offer troubleshooting steps or potential solutions if the issue might not require a formal warranty claim.

Manufacturer Process: Follow the specific instructions provided by Oakhaven or the manufacturer. This may involve further troubleshooting, shipping the product (or specific parts) back for inspection/repair (shipping costs may or may not be covered by the manufacturer, depending on their policy), or arranging for in-home service (for large items like massage chairs, if covered).

Resolution: The manufacturer will determine the appropriate resolution based on their warranty terms, which may include repair, replacement of parts, replacement of the entire unit, or potentially a pro-rated refund in some circumstances. Oakhaven will assist in communication where possible but the final decision rests with the manufacturer.

6. Important Considerations

Keep Documentation: Retain your Oakhaven order confirmation, product manuals, and any warranty cards.

Manufacturer Registration: Some manufacturers require product registration to activate or fully validate the warranty. Follow any registration instructions provided with your product.

Transferability: Manufacturer warranties are often non-transferable and apply only to the original purchaser.

Service Locations: Warranty service, especially in-home service for large items, may be limited by geographical location based on the manufacturer's service network.

7. Disclaimer

Oakhaven provides this information as a general guide. The specific terms and conditions of the manufacturer's warranty always supersede the general information provided here. Oakhaven makes no independent warranties, express or implied, beyond facilitating the manufacturer's warranty process, unless explicitly stated otherwise in writing for a specific Oakhaven-branded product or promotion. Oakhaven is not liable for the manufacturer's decisions regarding warranty claims or the performance of warranty service.

8. Contact Information

To initiate a warranty inquiry or claim, please contact us.